One price for every clinic.

Welcome to MeroClinic. MeroClinic is a comprehensive clinic management software product developed, owned, and operated by VishwaPratibha Information Technology Pvt. Ltd. ("Company", "we", "us", or "our"), located at Ratuwamai-5, Morang, Nepal. By registering for an account, starting a trial, or using the MeroClinic platform, your clinic agrees to be bound by these Terms and Conditions.

VishwaPratibha Information Technology Pvt. Ltd. provides every newly registered clinic with a generous onboarding trial so your team can evaluate MeroClinic in daily practice without upfront commitment:

• Trial Duration: The MeroClinic software will remain on a free trial for at least one (1) month or more from the date your clinic's workspace is activated, at no cost.
• Subscription Fee After Trial: Once the free trial period of at least a month or more concludes, continued use of the software requires a subscription payment of ₹399/month per clinic.
• All-Inclusive Plan: There are no hidden tiers, no per-doctor charges, and no feature locks. Every subscribed clinic receives full access to all modules and updates.
• Renewal and Continuity: Clinics may pay monthly or in multi-month / annual advance cycles. If a subscription remains unpaid past its due date after the trial ends, printing and data export features may be paused until payment is completed, while your clinic's records remain safely preserved.

As a product of VishwaPratibha Information Technology Pvt. Ltd., MeroClinic includes the following core features during both your free trial and active subscription:

• Online Clinic Booking & Front Desk: A dedicated public booking page for your clinic with built-in spam protection, automatic token numbering, appointment scheduling, live queue status, email confirmations, appointment reminders with confirm and cancel links, and no-show tracking.
• Patient Records, Vitals & Prescriptions: Complete electronic medical records covering patient demographics, visit history, vitals, allergies, diagnoses, printable prescriptions, attached reports and scans, and downloadable patient record PDFs.
• Lab & Imaging Requests: Assign patients to lab, radiology, or ultrasound technicians, who upload results directly to the patient record.
• Voice Notes & AI Visit Summaries: Record clinical consultations in Hindi, Maithili, Nepali or English and automatically generate structured visit transcripts and clinical draft summaries for doctor review.
• Dental & Periodontal Charting: Interactive FDI dental diagrams (for both adult and primary/milk teeth down to individual surfaces), six-site periodontal probing charts, and phased, priced treatment plans that flow directly into billing.
• Billing, Invoicing & Financial Statements: Patient invoicing, automatic emailed and printable receipts, billing and dues by patient, and unified clinic income and expense financial statements.
• Pharmacy & Inventory Management: Medicine and supply catalog with product codes and barcode scanning, a shared medicine catalog, stock levels, reorder alerts, batch and expiry tracking, and profit/loss reporting.
• Staff Roles, Permissions & Leave Management: Role-based access for doctors, nurses, pharmacists, and reception staff, alongside clinic attendance and staff leave tracking.
• Dedicated Web Address, Setup & Training: Your clinic's own web address, initial account setup assistance, and onboarding training for your team.
• Mobile App: The MeroClinic Android app for staff, with bookings, patient records, consultation recording, barcode scanning, and attendance check-in.

VishwaPratibha Information Technology Pvt. Ltd. treats all clinical, patient, financial, and operational records entered into MeroClinic with the highest degree of confidentiality and professional care:

• Clinic Ownership: All patient records, clinical notes, prescriptions, billing histories, and clinic data entered into MeroClinic remain the sole property of your clinic. VishwaPratibha Information Technology Pvt. Ltd. acts solely as a data processor and service provider on your clinic's behalf.
• Purpose of Processing: Your data is used strictly to operate, maintain, and support the MeroClinic software for your clinic, deliver transactional notifications (such as appointment confirmations and receipts), and fulfill legal obligations under the laws of Nepal and India.
• No Sale or Advertising Use: We never sell, rent, or trade clinic or patient data to third parties, and medical data is never used for advertising or marketing purposes.
• Authorized Access Only: Only users authorized by your clinic (according to role-based permissions you configure) may access your clinic's records. Authorized personnel of VishwaPratibha Information Technology Pvt. Ltd. access account environments only when required for technical support, setup, or maintenance under strict confidentiality obligations.

At VishwaPratibha Information Technology Pvt. Ltd., data security is considered an important concern and is central to how MeroClinic is architected and operated. Your clinic's database is handled in a secure way through multiple layers of technical and organizational safeguards:

• Secure & Isolated Database Architecture: Each clinic's database is handled in a secure way with strict tenant isolation so that your clinic's records remain completely separated from every other clinic on the platform.
• Encryption in Transit & Secure Connections: All traffic between your browser and MeroClinic servers, as well as database connections, is protected using industry-standard encrypted protocols (HTTPS/TLS).
• Access Control & Authentication: Production databases and servers are protected behind strict authentication, least-privilege access controls, session expiration policies, and audit logging.
• Reliability & Safeguards: We maintain regular operational monitoring and database safeguards to protect against unauthorized access, accidental loss, corruption, or disclosure. If any security incident ever affects a clinic's data, VishwaPratibha Information Technology Pvt. Ltd. will notify the affected clinic promptly.

• You are responsible for maintaining the confidentiality of your staff login credentials and ensuring that appropriate role permissions are assigned to your team members.
• Your clinic remains responsible for the accuracy of clinical records, medical decisions, prescriptions, and obtaining any necessary patient consents in accordance with applicable healthcare regulations in India.
• You agree not to misuse the platform, attempt unauthorized access to any system or database, or use MeroClinic for any unlawful activity.

Your clinic may cancel its trial or subscription at any time by contacting VishwaPratibha Information Technology Pvt. Ltd. Clinical records are retained for as long as your clinic's account remains active or as needed to comply with applicable medical and legal record-keeping requirements. Upon account closure, clinics may request a copy/export of their data.

For any questions regarding these Terms and Conditions, data handling, database security, or billing for MeroClinic (a product of VishwaPratibha Information Technology Pvt. Ltd.), please contact us at info@meroclinic.app or info@vpit.com.np, call/WhatsApp +977 9705330004, or write to VishwaPratibha Information Technology Pvt. Ltd., Ratuwamai-5, Morang, Nepal.