Privacy Policy

MeroClinic is a clinic management product by VishwaPratibha Information Technology Pvt. Ltd. ("VPIT", "we", "us"), based in Ratuwamai-5, Morang, Nepal. This policy explains what information we handle when you visit our website or use the MeroClinic software, and how we protect it.

Depending on how you use MeroClinic, we may handle:

• Account and clinic details: clinic name, address, staff names, roles, email addresses and phone numbers.
• Patient and medical records: demographics, visit history, diagnoses, prescriptions, lab and billing records, and any other health information your clinic enters into the system.
• Payment information: order and transaction references. Card and wallet details are processed by our payment partners and are not stored by us.
• Enquiry data: the details you send through our contact or order forms.
• Technical data: IP address, browser type, device information and basic usage logs used for security and reliability.

Health information is among the most personal data there is. We treat all patient and clinical data as strictly confidential and apply the following principles:

• Clinic data belongs to the clinic. We act as a processor on its behalf and never sell it.
• Access is limited to authorised clinic users and, where strictly necessary, VPIT staff bound by confidentiality.
• Medical data is never used for advertising or marketing, and is never shared with advertisers.
• Data is encrypted in transit, and access to production systems is restricted and logged.
• Role-based permissions let clinics control which staff can view or change patient records.

• To provide, maintain and support the MeroClinic service.
• To process orders, subscriptions and payments.
• To respond to enquiries and send service-related notices.
• To secure the platform, prevent misuse and troubleshoot problems.
• To meet legal obligations under applicable law in Nepal and in India for clinics there.

We do not sell personal or medical data. We share information only:

• with trusted service providers (such as hosting and payment partners) that process data on our behalf under confidentiality obligations;
• when required by law, court order or a lawful request from a competent authority;
• to protect the rights, safety and security of our users, patients or the public.

We use administrative, technical and organisational safeguards, including encrypted connections, access controls, authentication and monitoring, to protect data against unauthorised access, loss or disclosure. No system is perfectly secure, but we continually review our practices, and will notify affected clinics promptly if a breach affects their data.

Clinical records are kept for as long as the clinic's account is active, or as the clinic instructs, and as needed to meet legal and medical record-keeping requirements. When an account is closed, clinics may request an export and deletion of their data, subject to any legal retention duties.

You may request access to, correction of, or deletion of your personal information. Patients should generally contact their clinic, which controls their records; we will support the clinic in fulfilling such requests. For website or account data, contact us using the details below.

Our website uses only essential cookies and similar technologies needed for the site and sign-in to work properly. We do not use advertising cookies.

MeroClinic is intended for use by clinics and their staff. Records of minors are entered by the treating clinic and handled with the same level of confidentiality as all other patient data.

We may update this policy from time to time. The "Last updated" date above shows the latest revision, and significant changes will be communicated to clinic account holders.

Questions about privacy or your data? Email info@meroclinic.app or info@vpit.com.np, call +977 9705330004, or write to VishwaPratibha Information Technology Pvt. Ltd., Ratuwamai-5, Morang, Nepal.